Bold statement I know, but it’s true. How do you treat your employees? Do you bark orders at them and hope they’re going to not take it personally? Do you not make time for them, believing they’ll just get on with what they’re meant to do? Or do you invest time and energy into supporting your team, making sure you communicate and connect with them while actively encouraging them to thrive?
Your employees think about, communicate with and act with your customers in the same way that you think, communicate and act with them. It’s time to get honest with yourself and do a quick review of yourself as leader or manager of your company. Are there things that you need to change as a leader, to ensure your people are providing a great customer service?
The customer used to be king.
But if you
treat your people purely as a means to an end – to serve your customer – your employee engagement and performance will
On the other hand, when you prioritise the well-being of your people and create a culture in which they can thrive, your people will be happy and your customers will be too.
The focus for today’s workplace requires you to put your employees first. Look after your employees, and they will look after your clients.
You have got to have the right people, in the right position, who love what they do and bring their best self to work every day.
You have got to have them reporting to an excellent manager, with the skills to help them perform and the metrics to measure it.
You have got to have healthy people systems and structures to support a thriving culture that engages people and transforms performance.